What can big companies learn from entrepreneurs? And what can entrepreneurs learn from big business?

“Small businesses have important, competitive advantages. When founders are leading the company, they do so with an authentic passion to deliver on a vision. They know their business and customers better than anyone else, and this knowledge can be hugely leveraged with the right operational practices.”

The author, Dick Harrington, isn’t an entrepreneur. Rather, he’s the former CEO of Thomson Reuters, a company that calls itself the “leading source of intelligent information for businesses and professionals.” In a fascinating interview with Anthony Tjan, Harrington also discusses misconceptions about both big and small businesses, the importance of customer-driven strategies, and the challenges of scale.