Independent Thinking Blog

Customer Experience

Publishing Platforms & Your Business

Do you publish? If so, where? The folks at Atomic Reach asked me to be the guest on a Twitter chat about publishing platforms to grow your business. Because I had to pull together some ideas on the topic, I thought I'd share them with you here. That fact that more and...

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Social Media Productivity Hacks 5

I’m using the phrase “productivity hacks” because it sounds a lot sexier than saying “tools I found online to help me do my job a little better or a little easier.” And, yes, my best hacking days (such that they exist) are ahead of me. This edition is all about design...

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The Employee Engagement Disconnect

Are you doing right by your organization or by your customers? These should be the same thing. An "and" not an "or." The answer should be "both." What improves the business should also improve the people the business serves. I don't care if you're selling widgets,...

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