Independent Thinking Blog
Independent Thinking Blog
The Truth About Being a Selling Success
My father makes his students write one-page briefing memos for the Secretary of State. He also dings them for typos. Being concise (and accurate) is a business asset. And it can be the difference between selling your idea (or initiative, or product, or service) and...
Does Your Corporate Culture Make Sense?
Does your corporate culture make sense? There was a terrific interview with Evernote founder Phil Libin recently in which he said, in part: We always try to ask whether a particular policy exists because it’s a default piece of corporate stupidity that everyone...
Forget Pricing and Focus on Customer Experience
I went swimsuit shopping the other day. (Stick with me, I promise this post is not really about swimsuit shopping.) The first store specialized in utilitarian swimsuits, which on paper made sense as I was looking for something to actually swim in. But many of the...
Why Facebook is the Customer Service Outpost of Last Resort
There is an interesting study on big retailers and their Facebook pages. STELLAService tested how 20 top retailers handle "general service questions." The results: "Of the 20 retailers measured, five failed to respond to a question posted on their wall within two...
Don’t Let Perks & Perception Define You
Let's talk about perks and perception. My 5-member condo board voted 2-0, two abstaining, to have a 2-person pilot project to test the process for allowing co-owners to install small washer/dryer machines in their units. Now, a lot of co-owners have been pushing hard...