An alert friend pointed out to me that Susan G Komen's slogan is "Join the Global Breast Cancer Movement." Uh, no thanks. I'm not partial to getting cancer. What message is your business sending?
So you want to know the secret to keeping customers happy? Answer your phone. Unless you've been living in an isolation tank, you've experienced phone tree hell. You know that state where you're trying to get a simple question answered, and after pressing too many...
For years I thought I was an accidental business owner. I mistakenly believed that I’d fallen into business ownership out of a determination to avoid bosses and office politics, which eventually led to an aha moment when I figured out that—yes!—I like the business of...
Because John Jantsch writes well, The Referral Engine* is a deceptively quick read. Deceptive because, if you're like me, you'll want to pause, bookmark, and/or go back and make sure you've absorbed all the information Jantsch's book contains. At the start of his new...
Alexandra Samuel interviews Evernote CEO Phil Libin for a blog post about processing data and managing information overload. It's pretty standard stuff--until Libin says this in response to a question about other (non-Evernote) techniques and solutions for managing...
I was checking my e-mail, tweeting with friends, and reading through a backlog of blog posts last Friday while soaring across the United States at 35,000 feet. It was a great way to feel connected after a week of airplanes, hotels, and day-long meetings. But...
What's the secret to making workshifting easier? Check out my latest post for Workshifting.com, which went online as I was doing some workshifting of my own at 35,000 feet on Friday. The post is all about how one new-t0-me gadget is enabling me to work on the go...
The Washington Post just announced that it is getting back into the business of reporting on business. So far, so good. After all, this is the paper that eliminated its standalone business section last year, prompting me to relinquish my print subscription. But then I...
Each week I’m highlighting 3 or 4 posts, surveys, and other news that I have read and/or tweeted about that you may not have seen. As the name implies, I think they deserve a second look. 6 Reasons to be a Good Company: The always thought-provoking Umair Haque poses...
Star Trek has a special protocol for establishing "first contact" with new civilizations. It has to do, first, with ensuring that the people are ready for aliens who come in peace on spaceships. More broadly, it's about setting the stage for a fruitful relationship....