Independent Thinking Blog

Customer Experience

Welcome to the Dark Side

There are two seemingly diametrical trends taking place right now: dark social and live everywhere. This post looks at the first one. Dark sharing was a term coined to describe the shares we can't track -- e-mailing an article to a friend, texting a URL, DMing a video...

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The Value of You

How much is your work worth? This isn't an idle question. We all want to be recognized and compensated for the value we bring to the table and the results we generate for our bosses (or our own businesses). It's about value. And money. I've written before about how...

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My 79 New LinkedIn Connections

I received 79 new LinkedIn connections on Saturday. Before you congratulate me on my networking prowess-- Before you pity me for having nothing better to do on a Saturday morning than send out LinkedIn invites-- I had nothing to do with it. Rien. Nada. Zilch. Zippo....

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