Independent Thinking Blog

Daria Steigman

My Life in Color Blocks

I just spent about eight hours over the past week dealing with a lemon of a new computer. In 2-3 hour time blocks, I alternately tried to get the operating system updates installed, tweeted with @WindowsSupport, and talked to Costco Concierge. The last straw was when...

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Process and Procedures

I've been hearing a lot about process and procedures. NFL Commissioner Roger Goddell is assembling a binder full of women to look at his sports league's process and procedures. I guess his thinking is that if they had a different step-wise process then they would have...

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The Problem with Anonymity

I’ve been trying to figure out what troubles me so much about fans in their home stadiums-arenas-ballparks screaming that a player is worthless (or worse) and reigning down boos. Maybe the athlete punted the ball badly, kicked an own-goal, or dropped a catch. Cue the...

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A (Short) Labor Day Reading List

I was all set to write a brilliant post about social media, anonymity, and inhibitions. (It's really not as sexy as it sounds.) Then I read an intriguing article about peer pressure and online sharing and thought maybe I'd write about that. Then Labor Day happened....

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Are You Approachable?

Walk into any store, restaurant, theatre, medical office, workplace, or other “bricks and mortar” location and the customer experience is all around you. You can gauge how the business feels about its customers and guests. Are staff smiling, welcoming, and helpful or...

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